GUIDE
How do I activate DEWA electricity and water?
Step by step
- Register your Ejari. Your details go to DEWA automatically and a move-in request is created.
- Watch for DEWA's SMS and welcome email. They include your contract account number and the amount to pay.
- Pay the deposit and activation fees using the link, the DEWA Smart App, the DEWA website or any DEWA payment channel.
- Wait for connection. Supply is activated within 15 working hours of payment.
Does Ejari create my DEWA account automatically?
Yes, for tenants outside free zones. DEWA receives your Ejari data and generates a move-in request, so you don't submit a separate application or any documents.
When do I need to apply myself?
- Free zone homes: apply through the DEWA website or app and pay the deposit.
- Owners living in their own home: apply online with your title deed or sales purchase agreement.
- You didn't get the SMS or email: apply online with your Ejari number and premise number. See no DEWA SMS after Ejari.
What you need
- Ejari number (tenants). With a valid Ejari, DEWA fills in the rest and no documents are needed.
- Premise number, the 9-digit number on the plate by your front door. Where to find it.
- A card or payment method for the deposit and fees.
Free zone tenants need their tenancy contract, and owners need their title deed.
Common questions
Do I need to visit a DEWA office?
No. Everything is done online or in the DEWA Smart App.
Can someone else pay the deposit for me?
Yes. Anyone can pay using your contract account number, but the account stays in your name.