GUIDE
I didn't get the DEWA SMS after Ejari. What now?
Do this first
- Check your Ejari is actually issued, not just submitted or paid. No certificate means no DEWA request yet.
- Check your email spam folder and the phone number on your Ejari. A typo sends the SMS to someone else.
- Apply yourself: DEWA Smart App or website, Move-in, then enter your Ejari number and premise number. The details fill in automatically.
- Pay the deposit and fees. Supply follows within 15 working hours.
Why the SMS might not arrive
- The Ejari has the wrong mobile number or email.
- The Ejari isn't fully registered yet, for example still waiting for landlord approval in the app.
- The premise number on the Ejari is wrong.
- The home is in a free zone, where you always apply online yourself.
Still stuck?
Call DEWA on 04 601 9999 with your Ejari number. If the Ejari details are wrong, they need correcting first; see correcting Ejari errors.
Common questions
How long after Ejari does the DEWA SMS arrive?
Usually straight away once the Ejari is issued. If it's been more than a day, apply yourself in the app.
Can I apply for DEWA without the SMS?
Yes. Use the Move-in service in the DEWA app or website with your Ejari and premise numbers.