GUIDE
I paid DEWA but there's still no electricity. What should I do?
Check these in order
- Has it been 15 working hours? Sundays and evenings after 8pm don't count.
- Is the main breaker on? Open the distribution board (usually near the entrance or in a utility cupboard) and switch the main breaker and any tripped switches up.
- Did you pay for the right home? Compare the premise number on your payment with the plate by your front door.
- Did the payment go through? Look for DEWA's receipt email or check the request in the DEWA app.
- Is it the whole building? Ask a neighbour or building security; it may be a planned outage.
Then contact DEWA
Call 04 601 9999 (24/7) with your contract account number, premise number and payment receipt.
Power on but no cooling?
Cooling is usually a separate chiller account, not DEWA. Check your building's cooling provider.
Common questions
Who do I call if DEWA isn't connected?
DEWA customer care on 04 601 9999, available 24/7.
Could the building be the problem?
Yes. Check with security or your neighbours for outages, and check your own breakers.