GUIDE
How long does DEWA activation take?
Working out the timing
DEWA counts working hours from Monday to Saturday, 7am to 8pm. Sundays and public holidays don't count.
- Paid Monday at 9am: usually on by Tuesday.
- Paid Saturday at 6pm: may roll over to Monday.
Pay at least two working days before moving in so you aren't caught out.
How to check your supply is on
- Flip a light switch and run a tap. Check the main breaker in your distribution board is on, too.
- DEWA Smart App: your account and the move-in request status appear once activation is complete.
- SMS or email: DEWA confirms when the request is completed.
Still nothing after 15 working hours?
Call DEWA on 04 601 9999 with your contract account number or premise number. More checks: paid but still disconnected.
Common questions
Is DEWA activation instant?
No. It's within 15 working hours of payment, often sooner.
Does DEWA connect on Sundays?
Sundays aren't counted as working hours, so plan around them.