GUIDE
Where do I find my DEWA premise number?
Where to find it
- Apartments: a small metal or plastic plate on or next to the front door frame.
- Villas: on the utility (meter) box serving the villa.
- DEWA bill: at the top of any bill for that home, including the previous tenant's.
- DEWA Smart App: on your account dashboard once your account is active.
- Ask your agent or landlord. They usually have it from the listing or previous tenancy.
Still stuck? DEWA's website has a premise number lookup tool, or call DEWA on 04 601 9999.
Premise number vs contract account number
| Premise number | Contract account number | |
|---|---|---|
| Belongs to | The property | You (the account holder) |
| Changes when tenants change? | No, stays the same | Yes, every tenant gets a new one |
| Where you get it | Door plate, bill, app | DEWA's move-in SMS and email |
| Used for | Ejari, move-in, Move-to, certificates | Paying bills, move-out, refunds |
When you'll need it
- Registering or downloading your Ejari certificate.
- Applying for DEWA move-in yourself, or Move-to from another home.
- Setting up some internet and cooling accounts.
Common questions
Is the premise number on my Ejari certificate?
It's linked to your Ejari in the Dubai Land Department system, but it isn't always printed on the certificate. Use the door plate or a DEWA bill.
How many digits is the premise number?
Nine.