GUIDE
Can I transfer my DEWA account to my new home?
What you need
- Your current contract account number.
- Your move-out date for the old home.
- The premise number of the new home.
- A valid Ejari for the new home, plus your move-in date.
How it works
- Register Ejari for the new home.
- Apply for Move-to in the DEWA Smart App or website (24/7), or Dubai Now.
- Pay any outstanding dues on the old account and, if needed, the deposit difference.
- New home: supply on within 15 working hours. Old home: disconnected within 24 working hours of your chosen date, with the final bill shortly after.
Can my deposit be transferred?
Yes. The deposit moves to the new account automatically. Moving from an apartment (AED 2,000) to a villa (AED 4,000)? You pay the AED 2,000 difference before submitting.
Can I keep both homes on while I move?
Yes. You choose the move-out date for the old home separately from the move-in date for the new one, so both can be on for a few overlapping days. You pay consumption on both until the old one is disconnected.
Limits
- Residential to residential only.
- Old-home dues and the final bill must be paid.
- Disconnections don't happen on Sundays or public holidays.
Common questions
Do I pay activation fees with Move-to?
Yes, activation and deactivation charges still apply, but no new deposit unless the new home needs a higher one.
Can I use Move-to without a new Ejari?
No. A valid Ejari for the new home is required.