GUIDE
Can I move my internet plan to my new apartment?
How to move your plan
du
- In the du app, open your Home plan and choose Home Relocation. You can also use My Account on the website.
- Upload your new tenancy contract or title deed.
- du usually calls within 24 hours to book the technician.
- Fee: AED 100, added to your next bill.
e& (Etisalat)
- In the e& UAE app, open your eLife plan, tap Manage, then Home Move.
- Choose your move-out date and installation date.
- Fee: AED 150 + 5% VAT (AED 157.50), added to your next bill.
Start at least a week before your move. Relocations usually take 2 to 5 working days.
Will my price or contract change?
Not automatically, but check before you confirm:
- your monthly price
- your remaining contract period
- any promotional discount you're on
- equipment instalments
If the new building can't support your current plan (for example no fibre), you may need a different plan.
What to take with you
Your router, TV box, landline phone and all cables. With e&, leave the ONT (fibre box) behind, because it belongs to the building.
Moving to another emirate?
Some home plans can't be moved between emirates, so you may need to cancel and start a new plan. Check your exit fees first.
Want it handled for you?
Send setl your current provider, new address and move date, and we'll help coordinate the move.
Common questions
Can I keep internet at both homes during the move?
Relocation moves one plan. If you need both for a few days, ask about a temporary 5G wireless plan or use a hotspot.
Do I need my new Ejari to move internet?
du asks for your new tenancy contract or title deed. Having your Ejari ready helps.