GUIDE
How do I get home internet in my new Dubai apartment?
Step by step
- Check availability for your exact apartment. How to check.
- Choose a plan. Compare du and e&.
- Apply through the provider's app, website or a store.
- Book installation. A technician connects fibre and sets up your router.
- Test it on day one in every room.
Documents you'll need
- Emirates ID
- Proof of residence: your Ejari or tenancy contract
- A UAE mobile number for verification and updates
- Passport and residence visa, in case they're asked for
Do I need Ejari first?
It depends on the provider and plan. Some accept a tenancy contract, but a Dubai tenancy contract used as proof often needs to be registered in Ejari. The simplest route is to get your Ejari done first. You'll need it for DEWA anyway. Register Ejari.
How soon can installation be booked?
As soon as your application is approved and the provider confirms your apartment can be connected. Timing depends on:
- whether the building already has fibre to your unit
- technician availability
- building access rules
Apply 3 to 7 days before moving day.
Let setl arrange it
Tell us your building, apartment number and move-in date. We'll help you get the right connection booked around your move, so the Wi-Fi works when you arrive.
Common questions
Can I apply for internet before I get my keys?
Yes. You can apply and book installation in advance, as long as the technician can get into the apartment on the day.
Is there an installation fee?
Sometimes, depending on the plan and current promotions. Ask for the full setup cost before you sign.