What should I do if utilities are not working on move-in day?

Check your application status, payment receipt and account details to confirm they relate to the correct apartment. Contact the relevant provider with your account number, activation reference and a clear description of the problem. Ask building management whether there is a wider outage or an access issue preventing connection.

If the provider confirms the supply is active, ask building maintenance to investigate the property’s equipment or internal connections. Do not attempt electrical repairs, force valves or connect gas appliances yourself. If you smell gas, avoid flames and electrical switches, leave the affected area and contact the gas emergency service from a safe location.

Notify your landlord or property manager in writing, particularly if the problem prevents you from safely occupying the home. Record when you discovered it, keep photographs or screenshots where useful, and request a resolution timeline. If temporary accommodation or rescheduling is necessary, keep receipts and discuss responsibility for those costs without assuming reimbursement is guaranteed.