What should I do if I feel unsafe in my new home?

If someone is threatening you or attempting unauthorised entry, avoid confrontation and contact police and building security. For a suspected gas leak, leave the affected area, avoid flames and electrical switches, and call for help from a safe location.

For concerns without immediate danger, such as a faulty entrance lock, broken access system, poor lighting or an unsecured balcony door, notify the landlord or property manager and building management promptly. Describe the problem, request appropriate action and keep a written record. Do not put yourself at risk to collect photographs or evidence.

Ask management to explain visitor checks, contractor identification, emergency exits and after-hours security arrangements. If you remain concerned, stay with someone you trust or arrange temporary accommodation while the issue is assessed.