GUIDE
Who can help me resolve a problem with my agent, landlord, building or utility?
Who handles what
| Problem with | Start with | Escalate to |
|---|---|---|
| Landlord (deposit, repairs, handover, eviction, rent) | Landlord or property manager, in writing | Rental Dispute Center (DLD) |
| Real estate agent | The agency's manager or complaints team | Dubai Land Department (agent complaints) |
| Building management | Resident app, office or security, with a reference number | The building's management company, then the owners' association |
| DEWA | DEWA app, website or 04 601 9999 | DEWA complaints |
| Cooling, gas, internet | The provider's customer service | The provider's formal complaints process |
Before you escalate
- Put the problem in writing and give a fair deadline.
- Keep your contract, Ejari, receipts, photos and messages.
- Write down dates and names from calls.
About the Rental Dispute Center
It handles landlord–tenant disputes in Dubai, including amicable settlement before a formal case. Filing fees usually apply, so check the RDC website for current fees and documents.
Don't take matters into your own hands
Don't withhold rent, change locks or deduct costs without agreement or legal advice. It can weaken your case.
Need help working out the next step?
Message setl on WhatsApp and we'll help you work out who to contact and what to send.
Common questions
How do I file a case at the Rental Dispute Center?
Through the RDC's website or a service centre, with your contract, Ejari and evidence. Check current fees first.
Who regulates real estate agents in Dubai?
The Dubai Land Department, through RERA.