GUIDE
What if the previous tenant hasn't moved out?
Do this now
- Tell your landlord or agent in writing, with your contract and agreed move-in date.
- Ask for a firm, realistic handover date in writing.
- Pause your movers, deliveries and DEWA timing to limit extra costs.
- Keep receipts for temporary accommodation, storage and rebooked movers.
Don't
- Remove the previous tenant's belongings
- Change the locks or force your way in
- Stop paying rent without legal advice
Your position
Dubai's rental law requires the landlord to hand over the property in a condition that lets you use it as agreed. If the previous occupant stops that happening, you may be entitled to a remedy, such as compensation for documented losses.
If the landlord can't fix it quickly
The Rental Dispute Center can explain your options, including claims for losses. Bring your contract, Ejari (if registered), payment proof, messages and receipts.
Check the old Ejari and DEWA too
An old Ejari that's still active can block yours, and the previous DEWA account must be closed. Ask your landlord to confirm both. See utilities still registered to the previous occupant.
Common questions
Can I claim hotel costs if I can't move in?
Possibly, if the landlord's failure caused the delay. Keep receipts and take advice from the Rental Dispute Center.
Can the building management remove the old tenant?
No. It's the landlord's responsibility, through the proper legal process.
Sources
More Special cases & problems guides
- What should I do if utilities are not working on move-in day?
- What should I do if the property is not ready on the agreed date?
- Who can help me resolve a problem with my agent, landlord, building or utility?
- My landlord isn't responding. What should I do?
- What can I arrange while waiting for my Emirates ID or visa?