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GUIDE

What if the previous tenant hasn't moved out?

By JJay Ellis ·Checked against official sources· Updated October 2026Follow @getsetl.ae

Do this now

  1. Tell your landlord or agent in writing, with your contract and agreed move-in date.
  2. Ask for a firm, realistic handover date in writing.
  3. Pause your movers, deliveries and DEWA timing to limit extra costs.
  4. Keep receipts for temporary accommodation, storage and rebooked movers.

Don't

  • Remove the previous tenant's belongings
  • Change the locks or force your way in
  • Stop paying rent without legal advice

Your position

Dubai's rental law requires the landlord to hand over the property in a condition that lets you use it as agreed. If the previous occupant stops that happening, you may be entitled to a remedy, such as compensation for documented losses.

If the landlord can't fix it quickly

The Rental Dispute Center can explain your options, including claims for losses. Bring your contract, Ejari (if registered), payment proof, messages and receipts.

Check the old Ejari and DEWA too

An old Ejari that's still active can block yours, and the previous DEWA account must be closed. Ask your landlord to confirm both. See utilities still registered to the previous occupant.

Common questions

Can I claim hotel costs if I can't move in?

Possibly, if the landlord's failure caused the delay. Keep receipts and take advice from the Rental Dispute Center.

Can the building management remove the old tenant?

No. It's the landlord's responsibility, through the proper legal process.

Sources

More Special cases & problems guides

Related guides

Setl is Dubai's free move-in assistant: one checklist for Ejari, DEWA, AC, gas, internet and permits, in the right order for your building.