GUIDE
Is there a move-in permit fee or refundable moving deposit?
Fee vs deposit
| Admin fee | Moving deposit | |
|---|---|---|
| What it's for | Processing your permit | Covering damage to lifts, corridors and lobbies |
| Refundable? | Usually not | Yes, if there's no damage |
| Who sets it | Building or community management | Building or community management |
Ask management the amount, how to pay and how refunds work before you apply.
Who pays the moving deposit?
Usually the tenant. Sometimes the landlord or agent pays it if they're coordinating the move. Agree who's paying, and whose name goes on the receipt, before money changes hands.
Getting your deposit back
- After the move, contact the team that took the deposit.
- Ask if the inspection is done (lift, corridors, loading area).
- Send what they need: receipt, refund form, ID or bank details.
- Get the refund date in writing, then follow up with your payment reference if it passes.
Don't assume it comes back automatically. If they propose a deduction, ask for the reason and evidence in writing.
Protect your deposit
Ask your movers to use lift padding and floor protection, and take photos of the lift and corridor before and after.
Not the same as your other deposits
This is separate from your rent security deposit (held by your landlord), your DEWA deposit and any cooling or gas deposits. Each has its own refund process.
Common questions
How long does the moving deposit refund take?
It varies by building. Ask for the expected date in writing when you pay.
Can the building keep my deposit?
Only for damage or breaking the moving rules. Ask for evidence of any deduction.