GUIDE
Am I responsible for the previous tenant's DEWA bills?
Why you're not liable
Every tenant gets a new contract account number. Bills follow the account holder, not the apartment, so another person's unpaid bills aren't transferred to you.
Protect yourself at handover
- Photograph the meters with the date on the day you collect the keys.
- Check your first bill starts from your activation date.
- Keep your Ejari and activation SMS, which show when your account started.
If old dues block your activation
- Tell your agent or landlord in writing, with any message from DEWA.
- Ask the landlord to confirm the previous tenant's account is closed and settled.
- Call DEWA on 04 601 9999 with your Ejari and premise numbers.
If a bill includes usage before you moved in
Raise it with DEWA using your meter photos and activation date. You can also request a consumption check through the DEWA app.
Common questions
Can DEWA refuse to connect me because of the old tenant?
Problems with the previous account can cause delays. Your landlord should resolve them; let them know in writing straight away.
Should I check the old tenant moved out of DEWA?
Ask your landlord or agent to confirm the previous account was closed before your move-in date.