How do I register my chiller (cooling) account?

1. Confirm your provider with building management. How to check.
2. Register on the provider's official portal as a new tenant (move-in). Enter your building, unit and any cooling reference number.
3. Upload your documents (below).
4. Pay the deposit and fees once your documents are approved. Keep the receipt and reference number.
5. Wait for confirmation, then test the AC.

If the tenancy is in a company's name, you'll also need the trade licence and the authorised signatory's ID.

There's no single price across Dubai. It depends on the provider and your unit's cooling capacity.

• Emicool: refundable deposit equal to 8 months of your unit's capacity charge, plus a one-time AED 200 activation fee. A AED 100 monthly capacity charge means an AED 800 deposit.
• Empower: the deposit, connection and admin fees are shown in the payment request after your documents are approved. They vary by building.
• VAT applies to fees.

Ask for an itemised breakdown: refundable deposit, one-off fees and VAT.

• Empower: about 1 to 3 working days, with cooling activated when registration completes.
• Emicool: within 2 business days once all documents and payments are done.

Apply a few working days before moving day. Missing documents or an unpaid balance on the unit cause most delays.