GUIDE
Which cooling company serves my building?
How to find out
- Ask building management for your exact unit: the provider's name, the company that handles tenant registration and billing, and the official contact or registration link.
- Check your paperwork: the building's move-in pack, welcome email, tenancy contract, or a previous cooling bill from the landlord.
- Get your unit's cooling reference or meter number if there is one. Your DEWA premise number is not your cooling number.
Do I need a separate cooling account?
| Your set-up | Account in your name? |
|---|---|
| District cooling billed to tenants | Yes. DEWA alone won't switch it on |
| Chiller-free (landlord pays) | Usually no |
| AC on your DEWA meter | No |
Before you pay anyone
- Use the provider's official website or customer service, not a link forwarded without context.
- Ask them to confirm they serve your unit before paying a deposit.
- If building management and the landlord give different answers, get it settled in writing first.
Common providers include Empower and Emicool, but don't assume. Confirm for your specific building.
Common questions
Is Empower the only chiller company in Dubai?
No. Empower is the biggest, but Emicool and other providers or billing companies serve different buildings.
Can I find my provider from my DEWA account?
No. Cooling is separate from DEWA. Ask building management.