When should I disconnect DEWA and other utilities when moving out?

• Disconnect on handover day, after everything's out.
• Make sure your new home is live first: DEWA activation takes up to 15 working hours after payment.
• Keep the old internet running until the new one works.

Moving within Dubai: Move-to One request closes the old account, opens the new one and moves your deposit. You need your current account number, the move-out date, the new premise number and a valid new Ejari. Full details.

Leaving or moving outside Dubai: Move-out

1. Request move-out in the DEWA Smart App or website, and pick your date.
2. Disconnection happens within 24 working hours of the date you choose (not on Sundays or public holidays).
3. Your final bill arrives by email within 24 working hours of disconnection.
4. Once it's paid, your clearance certificate is emailed automatically.
5. Your deposit, minus anything owed, is refunded by your chosen method, such as bank transfer.

Contact each provider to:

• set a disconnection or closure date
• get the final bill and confirmation the account is closed
• request your deposit refund (Emicool, for example, refunds by bank transfer to your registered IBAN)
• return any equipment, such as an internet router if required

Photograph the final meter readings, settle every final bill, and save the bills, clearances and refund confirmations in one folder. Your landlord may ask for them.