GUIDE
How long do I have to report defects after moving in?
Report it quickly, in writing
- Document it: photos or video, showing the date.
- Message your landlord or agent by email or WhatsApp: what it is, where, and when you found it.
- Ask for written acknowledgement and a repair date.
- Tell building management too if it involves shared systems (cooling supply, a leak from upstairs, lifts).
- Keep a log of messages, visits and replies.
Why speed matters
The sooner you report it, the clearer it is that the problem existed at handover and wasn't caused by you. That matters when your deposit is assessed at move-out.
Urgent problems: act first
Major water leaks, electrical hazards or a gas smell can't wait for paperwork. Call building maintenance, DEWA or the gas supplier's emergency line (or 997 for danger), then tell your landlord. See what to do if you smell gas.
Who pays for the repair?
Under Dubai's rental law, maintenance and repairs that affect your use of the home are normally the landlord's responsibility, unless your contract says otherwise. Check your contract for minor-maintenance clauses, but a defect that was there at handover shouldn't be on you.
If the landlord doesn't respond
Follow up in writing and keep a record. If it's still unresolved, the Rental Dispute Center handles landlord–tenant disputes. Don't stop paying rent or deduct repair costs yourself without agreement or legal advice.
Common questions
Is there a legal deadline to report defects in Dubai?
No fixed deadline, but report immediately. Check your contract and handover report for any specific timing.
Will the landlord confirm my defect list in writing?
Not automatically, so ask for it. If they don't reply, your dated message still shows when you reported it.