I smell gas or the gas alarm is going off. What should I do?

1. Get everyone out of the apartment.
2. Don't touch switches, fans, the extractor hood or appliances. Don't light anything.
3. Close the gas valve only if you know where it is and can reach it on the way out.
4. Call from outside:
   • Your gas supplier's emergency line (Lootah BCGas: 800 5224, 24/7).
   • Civil Defence: 997 for a strong smell, fire, or danger.
5. Tell building security so they can help and give access.

Don't wait for your landlord's permission to report a leak. Take an alarm seriously even if you can't smell anything.

Don't reset the detector, reopen the valve or use the cooker until the technician or emergency services say it's safe.

Usually on the gas pipe where it enters your apartment or near the cooker: inside a kitchen cupboard, in a service area or just outside the front door. Ask the technician or building maintenance to show you during installation, and take a photo so everyone at home knows where it is. Keep it clear of clutter.

Don't go looking for an unfamiliar valve during a leak. Get out first.