Which problems should I report to the landlord, building management or utility provider?

Contact your landlord or property manager about defects inside the property, leaks, faulty landlord-provided appliances, unfinished repairs, missing items and tenancy or deposit questions. Report the issue promptly with photographs and ask who will arrange the work. Responsibility for payment depends on the cause and applicable tenancy terms, so confirm approval before booking repairs yourself.

Contact building management or facilities about lifts, common corridors, shared facilities, building access, parking barriers, rubbish areas and move-in permits. They are also a useful first contact for checking whether a leak, power interruption or cooling problem affects other apartments.

Contact the utility provider about account registration, activation, disconnection, billing, meter readings or a suspected supply problem. If the provider confirms supply is active, building maintenance may need to investigate the internal equipment or connections.

For urgent hazards, use the appropriate emergency channel rather than waiting for a routine maintenance reply. For other reports, include your unit number, when the issue started, supporting evidence and any previous reference number. Keep written records and ask who is taking ownership of the next step.