My landlord isn't doing repairs. What can I do?

Send one clear written message:

• your apartment number and the problem
• when you first reported it
• photos or video
• how it affects you (no AC, leak spreading, can't use the bathroom)
• what you're asking for, and by when

Don't rely on one unanswered WhatsApp. Use the maintenance portal, email and office number. If the property manager is silent, contact the landlord directly using the details on your contract. For building problems, ask building management for a complaint reference or a supervisor.

Send a formal written complaint summarising the issue, every attempt you've made and the action you want.

If it's still unresolved, the Rental Dispute Center (part of Dubai Land Department) handles landlord–tenant disputes. Keep your contract, Ejari, photos and messages together.

Possibly, but repayment isn't guaranteed.

1. Ask the landlord for written approval of the contractor, work and cost, even by WhatsApp.
2. If you can't reach anyone and there's real risk, call building emergency maintenance or security to make it safe.
3. Limit the work to what's urgent, with no extras.
4. Keep photos, your contact attempts, the technician's report and an itemised invoice.

Don't deduct the cost from rent unless the landlord agrees in writing or you have legal authority.

If anyone is in danger, call 999 (police), 998 (ambulance) or 997 (Civil Defence) first.