How do I report a maintenance problem properly?

Include your building and apartment number, the exact location of the fault, when it started and how it affects the home. Describe what you can observe, such as water leaking beneath the kitchen sink or an AC unit blowing warm air, rather than guessing the cause. Attach clear photographs or a short video where safe.

State the urgency clearly, especially if there is active leakage, loss of an essential service or a safety concern. For an immediate hazard, contact the appropriate emergency team instead of relying only on a routine ticket. Do not attempt unsafe repairs.

Ask for a reference number, acknowledgement and expected inspection time. Provide your availability and confirm how the technician’s identity and access will be arranged. Before chargeable work begins, clarify who authorises it and who pays.

After the visit, keep the service report and check whether the problem is resolved. If it returns, follow up under the same reference with updated evidence.