How do I send or receive parcels in Dubai?

For example, your address can read: [Full name], Apartment [number], [Building name], [Street], [Community], Dubai, United Arab Emirates. Put your mobile number in the contact field and your Makani number in the location or delivery notes.

Your Makani number is a 10-digit code that identifies your building entrance. It helps couriers find the correct access point, especially where buildings have similar names or several entrances. Find it on the entrance plaque, through the Makani website or app, or by asking building management. It doesn't replace your apartment number, so include both.

Before ordering, check whether your building permits delivery to your door or requires collection from reception. Don't assume security can accept or store parcels—ask first, particularly for valuable, bulky or temperature-sensitive items.

For international postal deliveries, confirm the address requirements with the sender's postal service. Some services use a P.O. Box or post-office collection rather than doorstep delivery. Use only a P.O. Box you're authorised to access. A Makani number is not a postcode or P.O. Box number; if a form requires a postcode, ask the carrier what to enter.

To send a parcel, book a collection or visit an authorised courier or postal branch. Pack it securely, provide the recipient's complete address and phone number, and check restrictions before paying. International shipments may need a contents description, declared value and customs documents. Keep your receipt and tracking number until delivery is confirmed.