How do I access the gym, pool and other facilities?

Management may ask you to register household members, submit tenancy documents or collect separate access cards. Confirm any deposits, membership charges or booking fees, and ask when access will become active.

Check the rules before your first visit. These may cover opening hours, age restrictions, children’s supervision, guest access, dress requirements and advance reservations. Ask whether classes, personal training, court bookings or private events cost extra, even when general facility access is included.

Test your card or app access after activation. If it does not work, report the issue to management and keep your landlord or property manager informed, particularly if access was expressly included in your tenancy.