What should I do if I need urgent medical care?

Give the dispatcher your location, building name, apartment number, nearest landmark and a description of what has happened. Follow their instructions and, where possible, ask someone to meet the ambulance and arrange building access.

For a problem that needs prompt attention but is not life-threatening, contact a nearby clinic or urgent care facility for assessment. Check opening hours and whether it can treat your condition. If symptoms are severe, worsening quickly or you are unsure whether they are an emergency, seek emergency help rather than waiting for a routine appointment.

Do not delay emergency care while searching for insurance documents or approval. Bring your Emirates ID or passport, insurance details and medication list if readily available. Once immediate care is underway, ask the hospital and insurer about coverage and notification requirements; emergency services should not be assumed to be free.

Save emergency contacts and your full address on your phone when you move in.