Build my checklist
← Back to the Finding a home guide

GUIDE

What should I check before paying a booking or security deposit?

By JJay Ellis ·Checked against official sources· Updated October 2026Follow @getsetl.ae

Verify the agent’s credentials, the property’s ownership and any representative’s authority to collect payment. Make sure the apartment number, building, agreed rent and intended tenancy dates match the offer. If payment is requested to someone other than the owner, obtain and verify the supporting authority first.

Get the refund terms before transferring money. For a booking deposit, ask how long the property will be reserved, whether it will be credited towards rent or the security deposit, and what happens if either party withdraws, documents are delayed or the property cannot be handed over. Avoid relying on a verbal promise that it is refundable.

For a security deposit, check the amount, who holds it, the permitted deductions and the agreed return process. Record the property’s condition and any furnished inventory at handover, including existing damage, so there is a clear reference when you leave.

Check the payment details independently and obtain a receipt stating the amount, date, property, purpose and recipient. Keep the receipt, payment confirmation and agreed terms together. Do not let pressure to “secure it now” replace these checks.

More Finding a home guides

Related guides

Setl is Dubai's free move-in assistant: one checklist for Ejari, DEWA, AC, gas, internet and permits, in the right order for your building.