GUIDE
What if the previous tenant's Ejari is still active?
Why it's a problem
Only one active Ejari can sit on a unit. If the old one isn't cancelled, yours can't be registered, and DEWA and your move-in permit may be delayed.
Who cancels it
Your landlord or property manager should coordinate it. The request is made through the proper DLD channel by an eligible party, often the landlord, the property manager or the outgoing tenant (a tenant can request cancellation in Dubai REST, with approval from the owner).
As the new tenant, you shouldn't cancel someone else's Ejari.
What to do
- Message your landlord or property manager as soon as you find out.
- Ask who is submitting the cancellation and by when.
- Ask them to check the old tenant's DEWA account is being closed too. That's a separate process.
- Get written confirmation once it's cancelled, not just requested.
- Then register your own Ejari. If yours was already submitted and blocked, ask whether it can continue or needs resubmitting.
If your move-in date is close
Ask for a clear timeline in writing, and warn building management and your movers about possible delays.
Common questions
Who cancels the old tenant's Ejari?
The landlord or property manager coordinates it through the DLD. The new tenant shouldn't cancel it.
Does returning the keys cancel the Ejari?
No. Moving out, returning keys or closing DEWA doesn't cancel an Ejari.
Sources
More Ejari guides
Related guides
Next step
DEWA move-in: how to get electricity and water connected