GUIDE

Why was my Ejari rejected?

By JJay Ellis ·Checked against official sources· Updated October 2026Follow @getsetl.ae

Common reasons and fixes

Reason	Fix
Missing or unclear documents	Upload clear, complete copies of every page
Names or details don't match	Correct the contract so it matches IDs and the title deed
Unsigned pages	Every party signs every page
Previous tenant's Ejari still active	Landlord arranges the cancellation first
Owner details out of date	Landlord updates their records with the DLD
Landlord signatory without authority	Provide the power of attorney or proof of authority
App request not approved	Landlord approves it in Dubai REST

In the Dubai REST app, a request waiting for your landlord is pending, not rejected. Check the status before resubmitting.

Read the rejection reason, or ask whoever processed it.
Fix the issue or get the missing document.
Ask whether to amend the application or submit a new one, and whether you'll pay again.
Keep your application reference and receipt.

Send them your application reference, follow up in writing with a deadline, and contact the DLD if there's still no response.

Will I pay again if my Ejari is rejected?

Ask when you resubmit. It depends on whether the application can be amended or must be submitted again.

My landlord won't approve my Ejari. What can I do?

Follow up in writing, then contact the Dubai Land Department with your application reference.

Next step