Who is my main contact after the tenancy contract is signed?

Your agent may continue helping with the handover or outstanding promises, but do not assume they provide ongoing property management. Ask them to introduce you to the person taking responsibility after signing and confirm any unfinished tasks in writing.

Building management or the facilities team usually handles common-area maintenance, access cards, parking registration, service-lift bookings and move-in permits. Utility providers handle their own accounts, bills and activation issues. Ask for an emergency maintenance contact separately, including arrangements outside office hours.

Keep a simple contact record showing who handles what, along with your apartment number and relevant account references. This helps you reach the right person without being passed between the agent, landlord and security.